At Redlik we want your order to arrive quickly and in perfect condition. Here's everything you need to know.

1. Where we ship

We ship worldwide.

2. How much it costs

• Spain and the European Union: free shipping on all orders, no minimum.
• Rest of the world: €9.95 per order (or the equivalent in your currency).

Outside the European Union, your country's customs may charge import taxes or duties when the parcel arrives. These amounts are not set by Redlik and are paid by the recipient.

3. How long it takes

From placing your order to receiving it at home usually takes 8 to 10 days in Spain and the European Union, and 10 to 20 days in the rest of the world. These are estimates: at busy times (for example Black Friday or Christmas) they may take a little longer, and we'll let you know if that happens.

4. Order tracking

When your order ships, we send you an email with the tracking number so you know where it is at all times.

5. If the parcel arrives damaged

If the box or the product arrives damaged, write to us at hola.redlik@gmail.com within 48 hours of delivery, with a photo of the parcel and the product. We'll send you a new one or refund your money, whichever you prefer, at no cost to you.

6. If your order doesn't arrive

If the delivery time has passed and you haven't heard anything, write to us with your order number and we'll check with the courier.

For returns, see our returns policy. Questions? Write to us at hola.redlik@gmail.com and we'll help.